Automatic Call Distribution (ACD) and Call Center
Real Time Status Window
Displays vital agent status, state and connection information.
Real Time Statistics Window
Provides a visual performance summary for lines, agents and ACD groups.
Have all the capabilities of the inDepth+ computer at another PC on the network, without having to install a second inDepth+ system. You can have a maximum of 100 Sub-Supervisors on each inDepth+ system.
Motivate and inform agents through a dynamic display of real time statistics and messages.
Allows ACD system administrators to create fully-configurable reports
Call Queue and Wait Time Windows
Shows the number of calls waiting and the longest wait time, as well as the number of calls answered and abandoned.