You want the very best for your small business. While nailing down the many details that go into building a successful company, you know communications tools are essential. That's why you're focused on finding a business phone system that will not only help you deliver top-quality customer service, but also be able to scale with your business growth.
With so many products and services available, however, finding the right system can be confusing and overwhelming. Use the following information to help you secure the best business phone system for your organization:
Where to Start
As with any major decision, you should first consider the pros and cons of each service you're considering. Ask yourself the following questions:
1) What is the current call volume at your business, and is it expected to change in the coming months (do you expect major growth)?
2) Does your business require in-office phones, or will most of your communications needs be covered by through mobile devices (virtual phone system)?
3) If an in-office system is required, will you be using a landline or Voice-Over Internet Protocol (VoIP)? To use VoIP, you should be sure that a fast and reliable Internet connection is available.
4) Will the system be housed on-site or through a service provider (cloud-based)?
Your answers to these questions will help you move on to other steps in the process of choosing the business phone system that's right for your company.
Comparing the Choices
As with any decision, it's important to make an "apples to apples" comparison.
The major advantage of in-office (landline) systems is reliability. Customers are used to this technology. Additionally, in the event of a power outage, landlines are usually not affected. However, there are no new innovations in this technology.
On the other hand, VoIP offers more clear reception, is easy to set up, and can be teamed with other business devices you already use (personal cell phone, computer, etc.). Due to its dependence on Internet and power connectivity, however, VoIP is unusable in the event of a power outage.
In terms of cost, VoIP offers more options, since it can be tailored to your business needs. Except for those businesses in remote areas with spotty Internet connectivity, or those in areas where power outages are common, many customers find that VoIP works better for their overall business needs.
Begin a Conversation
If this all sounds confusing or overwhelming, get in touch with the friendly and helpful staff at Atlantic Communications Team (ACT). Since 1984, ACT has been helping Central Florida businesses provide the very best communications tools to their customers. Contact us today to begin a conversation on your company's business telephone system needs. We would be honored to partner in your business success!