How AI is using Cameras and Sensors to Enhance Guest Experiences in the Hospitality Industry
July 16, 2024
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The hospitality industry is undergoing a technological revolution, and many hotel operators have already embraced this change, while others hesitate, risking their competitive edge. The future of the hospitality industry is being reshared by AI powered CRM's, increased personalization, automation, and enhanced cybersecurity.
One of the key drivers of this transformation is AI, which hotel operators are increasingly incorporating into their digital strategies. AI offers effective solutions to persistent challenges, such as staffing shortages. By automating routine tasks like check-ins and room preferences, AI allows staff to focus more on guest interactions, enhancing the overall experience.
AI can streamline operations by taking over repetitive tasks, enabling human staff to prioritize guest engagement. AI can manage housekeeping and maintenance through sensors and cameras that control room temperature, lighting, and security. Additionally, AI can optimize pricing strategies using data analysis and predictive modeling, while smart building systems contribute to energy efficiency.
Personalization is another area where AI is making significant strides. AI plays a critical role in boosting loyalty by analyzing guest data from loyalty programs and mobile apps, allowing for tailored experiences that drive customer satisfaction.
However, the success of AI hinges on the quality and quantity of data collected. Collecting data on customer behavior is vital for personalizing the guest experience. By 2026, it's expected that nearly two-thirds of hospitality businesses will incorporate location-based awareness into their customer data strategies, potentially enhancing marketing effectiveness by 35%.
The Internet of Things (a network of interrelated devices that connect and exchange data with other IoT devices and the cloud.) powers this data collection, enabling smart hotel rooms where guests can control features like lighting and temperature. This level of personalization provides hoteliers with valuable first-party data to refine AI-driven recommendations and anticipate guest needs for future visits.
To fully harness AI's potential, hoteliers must invest in robust infrastructure. Modern network solutions, such as those offered by Atlantic Communications Team, can transform any property into a smart space, integrating sensors, smart cameras, and wireless access points to monitor and analyze information effectively.
Atlantic Communications Team understands the importance of technology in enhancing guest satisfaction and streamlining property management. ACT's hospitality solutions offer a comprehensive solution, including security, network management, and WiFi. With these tools, hoteliers can reduce risk, save money, and support sustainability goals, ensuring they stay ahead in a rapidly evolving industry.
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If you’re moving offices, adding workstations, opening a new suite, or renovating in Orlando or Altamonte Springs, your cabling plan is one of those “do it once, do it right” decisions. It impacts Wi-Fi performance, VoIP call quality, camera reliability, and how easy it is to scale later. ACT provides structured cabling across the Orlando area, including Altamonte Springs, with commercial-grade installs designed for growth. Below is a practical checklist you can use before you sign a lease, start buildout, or bring in furniture. Why structured cabling matters more than ever Even if you’re “mostly wireless,” your business still depends on wired infrastructure for: Wi-Fi access points (PoE) VoIP / cloud phone systems Security cameras (CCTV) (PoE) Door access control Workstations, printers, POS Backups and file access Network stability under load A clean cabling plan keeps everything stable, reduces downtime, and makes troubleshooting fast. Step 1: Map your floor plan for what you actually need Before any cable is pulled, you want a simple plan that answers: How many people today vs. 12–24 months from now? Where will desks, conference rooms, printers, TVs, and POS stations be? Do you need camera coverage or access control at entrances? Where will the network rack/closet live? Pro tip: plan for growth. If you’re adding 6 desks now, plan for 10–12. Adding cable later costs more and looks worse. Step 2: Decide CAT6 vs CAT6A vs fiber (without overbuying) Here’s the no-nonsense version: CAT6: Great for most offices; supports gig speeds and PoE devices well. CAT6A: Better for higher interference areas, longer runs, and more future-proofing. Fiber: Ideal for long distances inside larger buildings, multi-suite connections, or where you want maximum speed and zero interference. If your office is “normal size” and you’re not doing heavy internal data transfers, CAT6 is usually the sweet spot, while CAT6A is a smart upgrade if you want extra headroom. Step 3: Put your MDF/IDF in the right place You don’t need to be a network engineer—just make sure these basics are right: Choose a location for the main rack/closet (MDF) that’s secure, accessible, and ventilated Keep it away from water risk and random storage clutter If your footprint is large, consider a secondary closet (IDF) to avoid long cable runs This step alone can prevent “mystery Wi-Fi dead zones” and future expansion headaches. Step 4: Plan for PoE (Power over Ethernet) Many modern business devices can run power + data on one cable: Wi-Fi access points VoIP phones security cameras door access controllers intercoms If you’re installing any of the above, structured cabling should be planned around PoE, proper switch sizing, and cable pathways that keep everything clean and serviceable. Step 5: Think about pathways, ceilings, and code The biggest “surprise costs” usually come from how the cable is routed: Drop ceilings vs. open ceiling (exposed conduit may be required) Fire-rated requirements and penetrations (commercial spaces often require this) Shared risers in multi-tenant buildings (coordination + permissions) Patch panel / rack standards and labeling requirements A professional team will coordinate this during the walkthrough so the buildout doesn’t stall. Step 6: Labeling and documentation (this is what separates pros from “a guy who runs wire”) Two businesses can spend the same money—one ends up with a usable system, the other ends up with spaghetti. Make sure your structured cabling project includes: Patch panels (not just loose ends) Port labeling (rack + wall plates) A basic as-built map (even a simple diagram is huge) Cable certification/testing (especially in commercial builds) This documentation is what saves you time and money every single time you add, change, or troubleshoot something. Step 7: Coordinate cabling with the rest of your tech stack Structured cabling shouldn’t be done in a vacuum. It should support the rest of what you’re using (or planning to use), like: managed IT support and monitoring VoIP / cloud phones business Wi-Fi design security cameras door entry / access control ACT offers these services, so you can plan everything together instead of having three vendors pointing fingers when something doesn’t work. Common mistakes we see in Orlando-area office buildouts Not running enough drops (then relying on cheap switches everywhere) Putting the rack in a bad location (heat, no access, not secure) No labeling or documentation Poor Wi-Fi planning (APs placed wherever it’s “easy”) Forgetting cameras/access control until after the walls are closed Using bargain cable that can’t properly support PoE long-term